Pre-sales service
1 Provide technical consultation and services to customers 24 hours a day, answer customer inquiries in a timely and patient manner, and explain the performance and characteristics of the product to customers enthusiastically and in detail;
2 According to the relevant information provided by the customer, provide customers with machine purchase selection services, calculate investment costs and returns for customers, and let customers "buy the value and use it well";
3 Send engineering and technical personnel to survey the site and plan the site, and provide optimized and reasonable website building plans.
On-sale service
1 Assist in formulating construction plans and detailed processes, provide technical information and guide basic construction;
2 Send experienced engineering and technical personnel to the site to guide the installation, commissioning and trial operation until the equipment is operating normally;
3. Provide technical training for equipment operation and maintenance personnel for free to ensure that the operation and maintenance personnel can operate independently and proficiently, and can eliminate general failures in equipment operation.
After-sales service
1. Any non-human quality problems arise during the quality assurance period, and free maintenance services will be provided;
2 After receiving the user's fault notification, we will give a reply within 30 minutes and arrive at the construction site within the agreed time to ensure the normal operation of the equipment;
3. We provide customers with good technical support and preferential supply of spare parts for a long time, and closely cooperate with users to ensure that the equipment reaches its highest working condition.
